Before you start
For most app issues, the fastest reset is to fully close and reopen Perfusion Mind, confirm you have a stable internet connection, and then try the action again.
Please do not include patient identifiers or protected health information in support messages.
Common issues
Each item includes likely causes and the recommended next step. These accordions are keyboard accessible and work without any external libraries.
Assistant
Response delivery, accuracy, detail, and session status.
01The Perfusion Assistant did not respond or timed out.
High app traffic, temporary server overload, or a prompt that was too complex or contained too many questions.
Fully close and reopen the Perfusion Mind app to reset the Assistant, then ask again with one clear question.
Questions that do not yield responses are not counted against your daily limit.
04The Perfusion Assistant answer was wrong.
The model may have misinterpreted information, or the source material may not have contained the specific detail requested.
Let us know. Take a screenshot or copy the text and email it to info@perfusionmind.com. Feedback helps us improve the app.
05The answer was not detailed enough.
The Assistant is tuned to be concise for fast-paced clinical environments, so it may prioritize brevity over depth.
Add this to your prompt: “Please provide a lot of detail when answering this and all following questions.”
06Message: “The token has expired.”
This can appear when the app has been idle and internal communication is refreshing.
Wait a few extra seconds. If the answer still does not arrive, fully close and reopen the app, then try again.
Links & formatting
PubMed destinations and response presentation.
02Hyperlinks to PubMed are not working.
The language model may have misunderstood its internal instructions for link formatting or carried forward an older link format from the conversation.
Close and restart the app to reset the linking protocol, then retry the question in a fresh chat.
03The response was formatted incorrectly.
The model may have misread formatting instructions. This can occasionally happen during a long or complex chat.
Close and reopen Perfusion Mind to reset the Assistant memory, then start a fresh chat if needed.
Authentication & OTP
Phone-number sign-in and one-time passcodes.
07I am unable to sign in using my phone number.
Email info@perfusionmind.com with the subject USER ISSUE: SIGN IN NOT WORKING. Include your name, phone number, and address so support can restore your account as quickly as possible.
08I am not receiving the One-Time Passcode (OTP).
Email info@perfusionmind.com with the subject USER ISSUE: NOT RECEIVING OTP. Include your name, phone number, and address.
Account
How passwordless sign-in is designed to work.
09I was never asked to create a password.
This is by design. One-time passwords (OTPs) provide increased security and eliminate the need to remember or reset a password.
No action is needed. Continue signing in with the OTP sent to your phone number.
Still need help?
Contact Perfusion Mind support if the issue continues after you try the matching steps.